Refund or Return Policy

Refund or Return Policy

 Full and Partial Refund Policy

We understand that circumstances may arise where a product does not meet your expectations due to defects Or Other technical reasons. To address this, we provide a full 100% refund Or Return within a 7-day window from the date of receiving your order. 

To qualify for a full refund:

  1. The refund request must be submitted within 7 days of receiving the product.
  2. The product must be in its original condition.
  3. The item should be unused and returned in its original packaging.

In instances where the purchased product has defects, our partial refund policy is designed to rectify the issue. To initiate this process, please adhere to the following guidelines:

  1. Defect Identification: Clearly document the defects by providing detailed descriptions and accompanying photographs or Video. 
  2. Video Unboxing Requirement: For defect-related refunds, the submission of a video of the unboxing process is mandatory. This ensures that we can thoroughly assess and address the reported issues. Note: Without the Unboxing video, We’re Unable to Know the Original state of the packet arrived therefore, please make sure to Unbox the packet while recording a videotape. 

Also At AIGenz, we are dedicated to ensuring our customers' satisfaction with their purchases, and we proudly offer a return policy to address any concerns you may have. Our commitment is to provide you with a hassle-free shopping experience, and we want you to feel confident in your choices. However, we would like to clarify that our return policy is applicable only to defective products. We understand that sometimes items may arrive with manufacturing defects, and in such cases, we are more than willing to assist you with a return or exchange. Our aim is to make things right for you in the event of any product-related issues.

It is important to note that, unfortunately, we do not accept returns for sizing issues. We kindly request our valued customers to choose their sizes carefully by referring to our detailed size chart before making a purchase. We believe that providing accurate sizing information allows you to make informed decisions, ensuring that the products you receive meet your expectations.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is here to assist you with any questions or concerns you may have regarding defective items. We value your trust in AIGenz] and are committed to delivering a positive and enjoyable shopping experience.

Thank you for choosing AIGenz. Your satisfaction is our priority, and we look forward to serving you the good level of customer care.


How to Request a Refund or Return?

To initiate the refund process, please follow these steps:

  1. Email us at aigenz.kk@gmail.com with the subject line: "Refund Request - [Your Order ID or AWB No.]."
  2. In your email, include the following information:
    • Your Order ID or AWB No. (required)
    • Your contact information
    • The date on which you’ve ordered
    • A detailed description of the reason for the refund Or Return request
  3. Attach the mandatory video of the unboxing process if applicable.

Contact Information

For any questions or concerns regarding our refund policy, please reach out to us at aigenz.kk@gmail.com. Your satisfaction is our top priority, and we are here to assist you in ensuring a smooth and satisfactory resolution.

Thank you for choosing AIGenz. We value your trust, and we are committed to providing you with the best possible shopping experience.