Shipping Policy

Welcome to AIGenz, where your satisfaction is our top priority. We strive to provide a seamless and efficient shopping experience, including a transparent shipping process. Please read our comprehensive shipping policy below for more information.

Order Processing:

• Order Execution Timeframe: We commit to processing and preparing your order within 3 business days from the date of purchase. This includes order verification, quality checks, packaging, and handing it over to our trusted shipping partners.

Delivery Timeframe:

• Delivery Period: Your order will be shipped with an estimated delivery time of 8 to 14 working days from the date of dispatch. Please note that these timeframes are approximate and may vary based on your location, shipping method, and unforeseen circumstances.

Hold Orders:

• Order Holds: In very rare instances, we may need to place certain orders on hold. This may occur due to factors such as unexpected demand, inventory discrepancies, or quality control concerns. If your order is placed on hold, rest assured that we are actively working to resolve any issues and fulfill your order as soon as possible.
• Maximum Hold Period: The maximum hold period for orders is 15 days. If we are unable to resolve the hold within this timeframe, we will promptly communicate with you to discuss available options, which may include order cancellation or alternative solutions. It is to be Noted that if you have opted for Prepaid Order, YOUR MONEY IS SAFE WITH US, there's absolutely no need to Worry about it :)

Customer Service Commitment:

• Best Customer Service: We are committed to providing the best customer service experience. If you have any questions or concerns regarding your order, shipping, or any other matters, our dedicated customer service team at aigenz.kk@gmail.com is here to assist you.
• Contact Information: For inquiries, please reach out to our customer service team at aigenz.kk@gmail.com. We aim to respond to all customer queries promptly and professionally.

Note:

• External Factors: Please be aware that external factors such as customs clearance, public holidays, and unforeseen events may impact delivery times. While we strive to provide accurate estimates, these factors are beyond our control.
• Tracking Information: Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

Thank you for choosing AIGenz. We appreciate your trust, and we are dedicated to delivering your orders with the utmost care and efficiency.